Good News Story: Richard resolves landline provider issue!
"Mr T from Laindon dropped me a line to raise an issue he has been facing with his landline number after changing provider."
"Like so many people, Mr T shopped about for better deals for his services and switched to a new provider. However, after some time, Mr T discovered that his landline number had been changed without his knowledge consent."
"Worryingly, the previous number was held on record for his friends, family, and also the NHS. This could have had serious implications for him, and who knows what phone calls he missed – though I’m sure he’s glad to have avoided some spam calls!"
"Unfortunately, the new provider was not being overly helpful and were unable to return his landline number. In fact, the compensation that offered was irrelevant, he just wanted the same number that he’s always had. And, quite rightly, he pointed out to me about how many people – especially elderly people like himself – could find themselves in a similar situation."
"I spoke with the provider who explained the issue with me and offered their apologies to Mr T and his wife, along with compensation and a goodwill gesture. Fortunately, they supported Mr T with moving to a different provider and they have allowed him to get the the old landline number back, along with a better deal too!"
"It was a worrying situation that could have been totally avoided, and I hope that this has not affected anyone else. It also shows that companies need to be more aware of potential issues and do their best for customers."
"I’m pleased this has been resolved and I was glad to play my part in it. If you or someone you know needs some help and you could do with a bit of a nudge from me, then please get in touch via my website here: www.richardholden.org.uk/contact."
"I receive thousands of emails from constituents across Basildon & Billericay asking for help, and my team and I are glad to work through them. We cannot resolve everything, but we’ll always do our best to help."
