
Richard's Good News Story of the Week concerns an issue with British Gas finally being resolved.
"A couple of months ago, Mrs A from Basildon and Billericay contacted me regarding an ongoing issue with British Gas.
Mrs A explained that she received an unusually high bill in the summer of 2024. Sadly, despite raising this unusual bill with British Gas, she was no better off. This resulted in her needing to use the proper channels and contact the Energy Ombudsman. A few months later, the Ombudsman ruled in Mrs A’s favour.
However, many months had since passed, and Mrs A received no further bills from British Gas despite submitting regular meter readings. Until one bill came in, which was again inaccurate and incorrect. Sadly, it means British Gas had not resolved the issue nor had they taken into account the Ombudsman’s ruling.
At her wits end, and fed up after having followed all the rules and processes, Mrs A asked me to support her case with British Gas to finally resolve the issue. I’m very pleased to say that, following me raising the issue directly with the chief executive’s team, British Gas have now - finally - sorted out the situation, ensuring it is accurate, and provided a goodwill gesture payment too.
Cases like this one, where the issue is clear but the organisation is just is not resolving it, are an MP’s specialty. I am always happy to go above and beyond and right to the top for my constituents and we always expect a response from there too.
So, if like Mrs A, you’re stuck with a clear issue but are not facing the correct resolution, then please get in touch through my website here: www.richardholden.org.uk/contact.
My team and I cannot solve every single case, but we will certainly try our best and provide advice on which steps to take next."