Good News Story of the Week - support granted + apology and goodwill payment!
As everyone knows, support for energy bills following the horrific invasion of Ukraine by Putin’s forces has been absolutely vital for thousands of my constituents. Mr M of Consett is no different.
For those on direct debit or who pay by monthly bill, the support has been automatic and deducted from bills. Those on pre-payment meters should have got a text and the amount automatically added or vouchers received through the post.
Mr M. is on a pre-payment meter and his energy supplier (E.On) were not forthcoming with this vital support and weren't even responsive to any of his complaints. Bad customer service is annoying at the best of times but when you're in need of vital support it's totally unacceptable.
After exhausting all avenues, including referring his case to the regulator, Mr M got in touch with my team. Following Mr M’s email to me, we were able to quickly contact his energy supplier.
As a result, the energy supplier issued a full apology and provided the energy vouchers as well as a goodwill payment to make up for the time and inconvenience of Mr M going without his energy vouchers.
If you're on a pre-payment meter of your electricity is part of your rent, click here for more guidance: https://www.gov.uk/.../getting-the-energy-bills-support...
I know how important this funding is so please, if you are having any issues with receiving it whatsoever, get in touch with me via www.richardholden.org.uk/contact and I will do all I can to ensure it is swiftly delivered.