An Englishman’s home is his castle - housing is so important to every single one of us.
Recently, Mrs G of Delves Lane got in touch with me about Durham County Council mixing up herself and her daughter’s identity due to an IT glitch.
This would be a serious issue at any time, but it was particularly poorly timed for her daughter who was moving address, meaning that her housing benefit and council tax reduction were to be cancelled.
Worse still, their concerns fell on deaf ears at the Department for Work and Pensions. My team and I knew we had to step in. After our intervention, the suspension was lifted and the council got in touch with Mrs G to rectify it and offer an apology.
Reported – Sorted!
One of the best parts of the job is making a real difference to peoples’ lives. Please get in touch at https://www.richardholden.org.uk/contact if you need a light shone on your grievances. I can’t guarantee that the outcome will be successful, but I will always fight to have your voice heard!